01 — Information We Collect

Information You Provide Directly

When you contact us, book a strategy call, fill out a form, or engage our services, we may collect:

• Your name and email address
• Phone number
• Business name and website URL
• Details about your business and automation goals
• Payment information (processed securely via third-party processors — we do not store card details)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source
• Device type (desktop, mobile, tablet)

Information from Third Parties

We may receive information about you from third-party sources such as Google Analytics or referral partners. This is used solely to understand how visitors find and interact with our website.

02 — How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries and book strategy calls
• To deliver and manage the automation services you have purchased
• To send service-related communications, updates, and reports
• To improve our website and understand how visitors use it
• To send marketing communications, only where you have opted in
• To comply with legal obligations and protect our legitimate business interests
• To detect and prevent fraud or misuse of our services

We will never sell your personal information to third parties or use it for purposes beyond those listed above without your consent.

03 — Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party providers to operate our business including hosting providers, payment processors, email platforms, and automation tools. These providers access your data only to perform services on our behalf and are bound by confidentiality obligations.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

04 — Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage.

Essential Cookies

These are required for the website to function correctly. They enable core features such as security, session management, and form submissions. These cannot be disabled.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. This data is aggregated and anonymised. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

Marketing Cookies

If you arrive via a paid advertisement, we may use cookies to track campaign effectiveness. These are set by third-party advertising platforms such as Google Ads.

You can control cookie settings through your browser preferences. Note that disabling cookies may affect certain features on our website.

05 — Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

• Contact enquiry data: retained for 24 months from date of last contact
• Client service data: retained for the duration of our engagement plus 5 years for legal and accounting purposes
• Website analytics data: retained for 26 months (Google Analytics default)
• Marketing opt-in data: retained until you unsubscribe

When data is no longer required, it is securely deleted or anonymised.

06 — Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. These include:

• SSL encryption on all data transmitted through our website
• Secure, access-controlled hosting environments
• Restricted internal access to personal data on a need-to-know basis
• Regular security reviews of our systems and processes

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we will respond quickly to any suspected breach.

07 — Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data, subject to legal obligations
• Right to restriction: request that we limit how we use your data
• Right to data portability: request your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@seosouthautomations.com. We will respond within 30 days.

08 — Third-Party Services

Our website and services integrate with a number of third-party tools and platforms including:

• n8n — workflow automation platform
• Google Workspace — calendar, email, and data storage
• Twilio — SMS communication
• FluentCRM — contact and email management
• OpenAI — AI-powered content generation
• WordPress — website publishing
• Google Analytics — website analytics

Each of these providers has its own privacy policy. We are not responsible for the privacy practices of third-party services.

09 — Childrens Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

10 — Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the Last Updated date at the top of this page.

Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.

11 — Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: